Refund Policy

After launch and Paddle approval, you may submit a discretionary refund request for a future Pro purchase within 14 calendar days of the transaction. Paddle would assess it under its Refund Policy and applicable law; approval is not guaranteed.

Use the Paddle support link in your receipt or email support@chessexpert.io with your purchase reference and issue, never card details or passwords. As planned authorised reseller and Merchant of Record, Paddle would process approved refunds, not ChessExpert directly.

This request window does not limit mandatory withdrawal rights or remedies, subject to applicable conditions and deadlines. Nonconformity rights may last beyond 14 days. First use or an image upload does not automatically remove withdrawal rights.

Before any future purchase, applicable conditions and legally required express requests, consent or acknowledgements must be explained. Nothing here restricts mandatory rights.